Privacy Policy & Terms of Service

1. Who we are

POS by 0Gravity (“0Gravity”, “we”, “us”) is an Android point-of-sale app for restaurants, food stalls, carts, cafes, and similar food counters. The Android package name is com.zerogravity.pos.

This Privacy Policy explains what information we collect when you use the POS by 0Gravity app, our marketing website, and related onboarding support — and how we use it. It is written for Google Play’s User Data policy as well as for restaurant owners who use the product.

2. What this product is (and is not)

POS by 0Gravity is counter billing software: menu and prices, Cash or UPI as the payment method you select, Bluetooth thermal token or bill printing (58mm / 80mm), on-screen receipts if the printer is off, daily and monthly sales views, and void of a bill with stock put back when stock tracking is on.

It is not a customer self-order or QR table-ordering app, not a delivery or aggregator app, not a multi-cashier staff-login suite, and not a GST filing or tax-audit product. We do not process your diner’s card or UPI payment inside the app — you take Cash or UPI yourself and only record which method was used.

3. Information we collect

We collect only what we need to run your restaurant account and the POS. We do not build advertising profiles from your data.

• Account: owner name, mobile number, optional email, account status, and last login time. Restaurant owners sign in with a one-time password (OTP) sent to the registered mobile. There is no public self-signup; 0Gravity onboards and activates the restaurant.
• Restaurant: stall or restaurant name, restaurant phone (printed on tokens if you set it), access plan, and printer preferences (paper width, auto-print, receipt copies, token label).
• Menu: categories, item names, prices, availability, optional stock, and menu photos if you upload them.
• Sales: token or bill number, line items and quantities, total amount, Cash or UPI method, time of sale, and void records. We do not collect diner names, phone numbers, card numbers, UPI IDs, or bank details of your customers.
• Website onboarding form: name, restaurant or stall name, phone / WhatsApp number, city, and an optional note, so we can contact you about POS setup.
• Device (on the phone): sign-in tokens stored in the device’s secure storage, and the Bluetooth printer you pair (a device label on that phone). We do not sell this data.

4. How we use information

We use this information to:

• Create and keep your restaurant account after onboarding, and let the owner sign in with OTP.
• Run billing, menu, stock, reports, void, and thermal print on that account.
• Send login and account OTPs by SMS.
• Host menu images so they load in the app.
• Provide support when you contact us (including WhatsApp).
• Follow up on website onboarding requests (call or WhatsApp).
• Secure the service, prevent abuse, and meet legal requests we are required to honour.

5. Android permissions

The Android app may request the following. You can deny a permission; some features (print or menu photos) will not work until you allow it.

• Bluetooth (scan and connect): to find and send receipts to a paired 58mm or 80mm ESC/POS thermal printer.
• Location (fine/approximate): Android uses this so the app can discover nearby Bluetooth printers. We do not use location for ads, maps, or tracking your stall on a map.
• Camera and photos: only so you can add menu item images. We do not access your gallery for any other purpose.
• Microphone: the Android package may include this permission because of platform or library requirements. POS by 0Gravity does not record, store, or upload audio.

6. Who we share information with

We do not sell personal information. We do not show third-party ads in the app. We share data only with processors who help us run the service, and only as needed:

• SMS: one-time passwords are sent through an SMS provider (for example Twilio, or an India DLT-registered SMS route).
• Images: menu photos are stored with Cloudinary so they can be delivered to the app.
• Hosting and database: account, menu, and sales data are stored on our servers and database so the POS can work.
• Google Play: if you install from Play, Google processes install and update data under Google’s policies.
• WhatsApp / Meta: if you message us on WhatsApp for onboarding or support, that chat is processed by Meta according to WhatsApp’s terms. We see the messages you send us.

7. This website

Our marketing website explains the product, pricing display, and how to request onboarding. If you use the contact form, we send your name, restaurant or stall name, phone number, city, and optional note to our database and to our onboarding email so we can call or WhatsApp you. We also store a one-way hash of your network address for a short time so the form cannot be spammed. If you instead chat on WhatsApp, Meta processes that conversation as described above.

8. How long we keep information

We keep account, restaurant, menu, and sales records while the restaurant is onboarded and the account is active, and for a reasonable period after if we must keep records for support, billing, or law.

OTP codes are short-lived and are deleted after they expire or after a successful login.

You may ask us to close the account and delete restaurant data we control, as set out below. Some information may remain in backups for a limited time until those backups rotate.

9. Security

We use industry-typical protections such as encrypted connections (HTTPS), hashed OTP storage, and device secure storage for login tokens. No method of transmission or storage is 100% secure. Keep your phone locked and do not share OTPs.

10. Children

POS by 0Gravity is a business tool for restaurant and stall operators. It is not directed at children under 13, and we do not knowingly collect personal information from children.

11. Your choices and deletion

You can edit menu, restaurant phone, and printer settings in the app (where the product allows). To delete the owner account and associated restaurant data, use our Delete account page — that is the Google Play data-deletion URL. We verify that the request comes from the onboarded owner (registered mobile and restaurant name).

Uninstalling the app removes local tokens and the paired printer on that device; it does not by itself delete your restaurant data on our servers.

Open the Delete account page

12. International processing

We operate for food businesses in India. Processors such as Cloudinary, SMS providers, or hosting may store or process data on servers in other countries. By using the app you understand that your information may be processed in those locations subject to this policy and applicable law.

13. Changes to this policy

We may update this Privacy Policy when the product, permissions, or processors change. The “Effective date” at the top of this page will change. Continued use of the app after an update means you accept the revised policy. Material changes will be reflected on this page, which is the URL we submit to Google Play.

14. Contact

For privacy questions, data access, or deletion requests, contact 0Gravity on WhatsApp: +91 62042 39578. This is the same number used for restaurant onboarding support.

1. Agreement

These Terms of Service (“Terms”) govern your use of POS by 0Gravity, including the Android app (com.zerogravity.pos), onboarding by 0Gravity, and this website. By installing the app, signing in, or asking us to activate a restaurant, you agree to these Terms and to the Privacy Policy on this page.

If you do not agree, do not use the app. If you use the product for a stall or restaurant, you confirm you are authorised to bind that business.

2. The service

POS by 0Gravity provides counter billing: menu setup, order confirmation, Cash or UPI as a recorded payment method, optional Bluetooth thermal print, on-screen receipts, sales history, reports, and void. Features may vary with the access plan assigned to your restaurant.

The service does not include customer QR ordering, delivery dispatch, extra staff logins, GST return filing, or in-app Google Play billing. Hardware such as a thermal printer is optional and is purchased and owned by you, not supplied as part of the software licence unless we agree otherwise in writing.

3. Accounts and onboarding

Accounts are created and activated by 0Gravity. There is no public self-signup. Each restaurant has one owner login using the registered mobile number and OTP. You must keep that phone number under your control and not share OTPs.

You are responsible for activity on the owner account. Tell us promptly if you lose the phone or believe someone else can receive your SMS.

4. Your responsibilities

You are responsible for the accuracy of menu prices, taxes you charge at the counter, what you print on tokens, and how you handle Cash or UPI with your customers. The app only records the method you select; it does not move money.

You must comply with food, consumer, tax, and labour laws that apply to your stall or restaurant. We do not provide legal, tax, or accounting advice.

5. Fees and plans

Current website display prices are ₹299 per month, ₹1299 for six months, and ₹2199 for one year. These figures are shown for information; they may change. Subscription is billed by 0Gravity outside the Play Store app (not as an in-app Google Play purchase), unless we tell you otherwise in writing.

Access may be paused or ended if fees are not paid or if the restaurant is suspended. Fees already paid are not refunded except where Indian law requires or we agree in writing.

6. Printers and device

Bluetooth printing depends on your phone, Android version, and printer model. We support common 58mm and 80mm ESC/POS printers but cannot guarantee every device. If the printer is off or unpaired, a sale can still complete and a receipt can stay on screen — that is expected behaviour, not a defect by itself.

You must grant Bluetooth (and, on many Android versions, location) permission for discovery. We are not liable for paper jams, empty rolls, or printer hardware failure.

7. Acceptable use

You may not try to break into the service, copy other restaurants’ data, resell the app as your own product, overload our systems, or use the POS for anything other than legitimate food-counter billing for the onboarded restaurant.

We may suspend or terminate access if we reasonably believe these Terms are broken, if required by law, or if the account is used in a way that harms other customers or the platform.

8. Intellectual property

0Gravity and POS by 0Gravity names, logos, and the app remain our property (or our licensors’). We grant you a limited, non-exclusive, non-transferable right to use the app for your onboarded restaurant while the account is active.

Menu photos, item names, and prices you enter remain yours. You grant us a licence to store and display them solely to operate the POS for that restaurant.

9. Availability and changes

We aim to keep the service available but do not guarantee uninterrupted access. We may update the app, APIs, or features. Some older app versions may stop working when we require an update.

10. Disclaimers

The service is provided “as is” and “as available”. To the extent allowed by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that printed tokens will match every printer’s quirks or that sales totals will replace a full accountant’s books.

11. Limitation of liability

To the extent allowed by Indian law, 0Gravity is not liable for lost profits, lost sales, lost data, printer or phone damage, or indirect or consequential loss arising from use of the app. Our total liability for a claim relating to the service is limited to the subscription fees you paid us for the restaurant in the three months before the claim, or one thousand rupees, whichever is greater — except where the law does not allow this limit (including fraud or death or personal injury caused by our negligence, where such rules apply).

12. Termination

You may stop using the app at any time and may ask us to deactivate the restaurant. We may suspend or end the account for non-payment, misuse, or as required by law. After termination, your licence to use the app ends. Data deletion follows the Privacy Policy.

13. Governing law

These Terms are governed by the laws of India. Courts in India will have jurisdiction, except where a mandatory consumer or other law gives you a different forum.

14. Contact

Questions about these Terms: WhatsApp +91 62042 39578 (0Gravity onboarding and support).