Delete your POS by 0Gravity account

1. How to request deletion

This page is the public web resource for Google Play account and data deletion for POS by 0Gravity (Android package com.zerogravity.pos), operated by 0Gravity.

There is no public self-signup. Accounts are onboarded by 0Gravity. You can still request full deletion of that owner account. This website does not delete data through a form — use the WhatsApp button at the top of this page. You do not need to be signed in to the app to send the request.

• Tap “Request deletion on WhatsApp”. A message is pre-filled for you.
• Send the restaurant or stall name and the owner mobile number registered on the account.
• We confirm you are the onboarded owner before we delete. We will not delete another restaurant’s data on a guessed name.

2. What we delete after we verify you

When the request is confirmed, we delete the app account and the data tied to that restaurant that we control. Pausing or freezing the account is not deletion.

• Owner account: name, mobile number, optional email, login and OTP records we hold.
• Restaurant record: name, restaurant phone, plan, printer settings.
• Menu: categories, items, prices, stock flags, and menu photos we host.
• Sales: tokens or bill numbers, line items, totals, Cash/UPI method, void history.

3. What uninstalling the app does not do

Removing POS by 0Gravity from your phone clears local sign-in tokens and the Bluetooth printer pairing on that device. Server-side account, menu, and sales data stay until we process a deletion request from this page.

4. What we may keep for a short time or by law

We do not keep a usable copy of your restaurant POS so we can “turn it back on” after deletion. A few remnants may remain only as follows:

• SMS provider logs (OTP delivery) under that provider’s retention.
• Encrypted backups until they rotate off our backup cycle.
• Records Indian law requires us to keep for tax, fraud, or a dispute — if that applies, we will tell you what we must retain.

5. Timeline

We aim to finish deletion within 30 days after we have verified the onboarded owner. You will get a WhatsApp confirmation when the account and restaurant data have been removed from our live systems.

6. In-app deletion

The Android app does not yet include a Delete account button. The request path is this page and WhatsApp. We may add an in-app option later; until then, this URL is the Play Store deletion resource.